At U Better, we are committed to ensuring your complete satisfaction. Below, you will find all the information regarding our return and refund policies.

Our 90-Day Satisfaction Guarantee

We offer a unique 90-day satisfaction guarantee. If you are not satisfied with the product, you may request a refund within 90 days of purchase, subject to the conditions outlined below.

1. Dietary Supplements

• Dietary supplements cannot be returned once opened, as per regulations.
• However, you may qualify for a refund under our satisfaction guarantee:
  • Applies to your first purchase of the product.
  • Refund requests must be submitted within 90 days of purchase.
  • For orders including quantities exceeding the recommended 90-day supply, refunds will only be issued for unopened units in their original packaging, free from damage. Shipping costs for these returns will be covered by the customer.

2. Defective Products or Errors in Orders

Please inspect your product upon receipt. If it is defective or you received the wrong product:

• Report the issue within 7 days by emailing us at hello@u-better.com, including photos and a description of the issue.
• We will provide a prepaid return shipping label and send you a replacement product at no additional cost.

How to Request a Refund

1. Contact Us: Email us at hello@u-better.com with your order details, reason for the request, and any relevant photos.
2. Approval Process: We will review your request within 3–5 business days. If approved, you will receive a prepaid return shipping label.
3. Processing the Refund: Refunds will be processed within 10 business days after receiving and inspecting the returned item. Note: Refund times may vary based on your bank or credit card company.

Exceptions and Exclusions

1. Non-Returnable Items

• We do not accept returns for:
  • Products purchased on sale or during special promotions.
  • Opened dietary supplements (unless defective).
  • Gift cards.

2. Errors or Damages

If the error or damage is our responsibility:

• We will provide a prepaid return label for the incorrect item and send the correct product free of charge.

U.S. Customers Only

This policy applies only to customers residing in the United States. We do not currently ship or handle returns from other regions.

Questions or Support

For any questions about this policy or assistance with a return, please contact us at hello@u-better.com. We’re here to help and ensure your satisfaction.

Important Notes

• We reserve the right to update or modify this policy at any time without prior notice.
• Refund eligibility and product conditions will be verified based on the details provided during your request.