You will not be allowed to compare more than 4 products at a time
View compare
FAQ
We know supplements can feel a bit overwhelming, so we’ve compiled the most common questions to make things easier for you. Still unsure? Contact us, and one of our specialists will be happy to guide you!
Question you may have for us
-
7440 Fairbanks North Houston Rd,
Houston, TX 77040 - info@u-better.com
- + 1 470 300 0933
How fast can I receive my order?
Orders ship from our Houston, TX distribution center within 24 hours.
West Coast: 2-3 business days, Central US: 3-4 business days, East Coast: 4-5 business days. Express shipping is available.
What are your shipping costs?
Free shipping on orders over $50. Standard delivery is within 2-5 business days across the US. Next-day delivery is available for an additional fee.
Do you ship internationally?
Currently, we only ship within the United States, including Alaska and Hawaii (additional shipping times and costs apply).
What payment methods do you accept?
We accept all major credit cards, PayPal, HSA/FSA cards for eligible products, and corporate purchase orders.
What is your return policy?
A 90-Day money-back guarantee. For a full refund, return the product (even if it has already been used).
How do I track my order?
You'll receive a tracking number via email once your order ships. Track through our website or the carrier's system.
Where are your products manufactured?
Under strict GMP guidelines in FDA-registered facilities with regular inspections.
How do you ensure product quality?
Each batch undergoes multiple quality control checks, third-party laboratory testing, stability testing, microbiological testing, and potency verification.
What if my product arrives damaged?
Contact customer service within 48 hours for immediate replacement.
How can I contact customer service?
Available by phone and email Monday-Friday, 9:00 AM - 5:00 PM (Eastern Time).
How fast can I receive my order?
Orders ship from our Houston, TX distribution center within 24 hours.
West Coast: 2-3 business days, Central US: 3-4 business days, East Coast: 4-5 business days. Express shipping is available.
What if I get charged twice?
Contact customer service immediately for resolution within 24 hours.
How do I cancel my subscription?
Cancel through your account dashboard, customer service contact, or email request.
Can I change my delivery schedule?
Yes, you can modify subscription dates through the account dashboard or customer service.
Are your products FDA approved?
Manufactured in FDA-registered facilities under GMP guidelines, complying with all FDA supplement and medical device regulations.
Do you offer bulk orderingfor healthcare practitioners?
Yes, special wholesale pricing is available. Contact our professional sales team.
How should I store my products?
Store in a cool, dry place away from direct sunlight. See the product label for specific instructions.
Are your products allergen-free?
Manufactured in facilities free of 8 major allergens. Check product labels for allergen information.
Do you offer samples?
No samples currently, but we offer a 90-Day money-back guarantee.
What are your sustainability practices?
Committed to eco-friendly packaging, sustainable manufacturing, recyclable materials, minimal waste, and energy-efficient facilities.
How do I create an account?
Create during checkout or through the website's "Account" section. Free access to order history and tracking.
Can I modify my order after placing it?
Contact customer service immediately after ordering for possible modifications before shipping.
Do you offer expedited shipping?
Yes, next-day and 2-day shipping is available at checkout for an additional fee.
What security measures do you use for payments?
Industry-standard SSL encryption and PCI DSS compliance for all transactions.
How do I update my billing information?
Update through the account dashboard or contact customer service.
Do you offer military discounts?
Yes, 10% discount with valid military ID verification.
What if I forget my password?
Use the "Forgot Password" link on the login page for email reset.
How do I sign up for your newsletter?
Enter your email address in the website newsletter signup box for updates and exclusive offers.